Community Insights
Community Insights
Understand your community.
Know what to do next.
Know what to do next.
Understand
your community.
Know what to
do next.
See what people need, where your content falls short, and what’s working. Turn their questions into your next useful step.
See what people need, where your content falls short, and what’s working. Turn their questions into your next useful step.
Turn your community’s questions into your next content idea.
Turn your community’s questions into your next content idea.
What’s on their minds?
What’s on their minds?
See the top topics what community is asking about.
See the top topics what community is asking about.
Growing Interest · Content Gap
Growing interest · Content gap
What to create next
What to create next
More questions about rebuilding trust. Your library has little guidance on taking the first step.
More questions about rebuilding trust. Your library has little guidance on taking the first step.
How to reconnect after a falling-out.
How to reconnect after a falling-out.
01 / LISTEN
Understand their questions.
Discover recurring topics and needs you may not hear about in person.
01 / LISTEN
Understand their questions.
Discover recurring topics and needs you may not hear about in person.
02 / CREATE
Make content they need.
Find gaps in your library and ideas grounded in real questions.
02 / CREATE
Make content they need.
Find gaps in your library and ideas grounded in real questions.
03 / IMPROVE
Know where to focus.
See useful content, member feedback, and answers that need your attention.
03 / IMPROVE
Know where to focus.
See useful content, member feedback, and answers that need your attention.
Listen To Your Community
Listen To Your Community
Know what your community
needs help with.
Know what your community
needs help with.
Know what your community
needs help with.
Know what your
community
needs help with.
EasyMate groups the questions people ask and shows which topics are growing—so you know where to focus your support.
EasyMate groups the questions people ask and shows which topics are growing—so you know where to focus your support.
Navigating a career change
Navigating a career change
32
questions this month
questions this month
Up from 10 last month
Up from 10 last month
What members are asking
“How do I change careers without starting over?”
“How do I change careers without starting over?”
“How can I use my experience in a new field?”
“How can I use my experience in a new field?”
What this tells you
What this tells you
Members need practical help taking the first step toward a new career.
Members need practical help taking the first step toward a new career.
Where your content can help more
Where your content can help more
Topic
Topic
Coverage
Coverage
Building relationships
Building relationships
Well covered
Well covered
Navigating change
Navigating change
Limited
Limited
Rebuilding trust
Rebuilding trust
Content gap
Content gap
An idea for your next video
An idea for your next video
How to take the first step toward rebuilding trust.
How to take the first step toward rebuilding trust.
From Questions To Content Ideas
From Questions To Content Ideas
Make your next piece of
content count.
Make your next piece of
content count.
Make your next piece of
content count.
Make your next
piece of
content count.
See where people need answers your library doesn’t yet provide. Turn those gaps into an outline for your next video, article, or discussion.
See where people need answers your library doesn’t yet provide. Turn those gaps into an outline for your next video, article, or discussion.
See What’s Working
See What’s Working
Are people finding value and
coming back?
Are people finding value and
coming back?
Are people finding value and
coming back?
Are people finding
value and
coming back?
Track repeat visits to your assistant, answer feedback, and the content used most. Know what to build on—and what to review.
Track repeat visits to your assistant, answer feedback, and the content used most. Know what to build on—and what to review.
You Have The Final Say
You Have The Final Say
Your expertise.
Your team in
control.
Your expertise.
Your team in
control.
Your expertise.
Your team in
control.
Your expertise.
Your team in
control.
Review flagged answers, correct guidance, and spot content that needs updating.
Review flagged answers, correct guidance, and spot content that needs updating.
Review an answer
Review an answer
Needs more guidance
Needs more guidance
Member question
Member question
How do I rebuild trust after letting someone down?
How do I rebuild trust after letting someone down?
Original answer
Original answer
Apologize and ask them to trust you again.
Apologize and ask them to trust you again.
Your correction
Your correction
Start with an honest apology. Listen to how they were hurt, then rebuild trust through small, consistent actions. Give them time.
Start with an honest apology. Listen to how they were hurt, then rebuild trust through small, consistent actions. Give them time.
Save correction
Engage. Retain. Grow.
Engage. Retain. Grow.
A stronger community starts with listening
A stronger community starts with listening
A stronger community starts with listening
A stronger
community starts with listening.
Help people find guidance today. Learn how to serve them better tomorrow.
Help people find guidance today. Learn how to serve them better tomorrow.
